Enterprise Engineering Sustained Improvement of Organizations
This book provides a fundamental and practical introduction to Enterprise Engineering, demonstrating how to employ this approach to map the essence of an organization at the core level of internal cooperation. It then explains how, based on these insights
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Theo Janssen
Enterprise Engineering Sustained Improvement of Organizations
Management for Professionals
More information about this series at http://www.springer.com/series/10101
Theo Janssen
Enterprise Engineering Sustained Improvement of Organizations
Theo Janssen THR Janssen Beheer BV Wijchen, The Netherlands
ISSN 2192-8096 ISSN 2192-810X (electronic) Management for Professionals ISBN 978-3-319-24170-8 ISBN 978-3-319-24172-2 (eBook) DOI 10.1007/978-3-319-24172-2 Library of Congress Control Number: 2015954972 Springer Cham Heidelberg New York Dordrecht London # Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com)
Introduction
It must have happened some 20 years ago, but I remember it well. I started my working life working for a temporary employment agency and I was stationed to work in an ICT center of a large government institution. I was fascinated by the fact that employees could be found discussing “the organization” at different times of the day. The organization was often referred to in the third person, and mostly negatively—as if it were a sort of monster that wandered through the building and could attack them at any moment. Everyone was bothered by this “monster,” but found it difficult to defend themselves against it; it was just there, and there was always such a resigned atmosphere when employees were discussing it. This monster made its presence known in different ways. For example, people would say: “I don’t know who is responsible for that.” Or it was established that “those others from department X want to do this work, but it is already our job.” And it went on and on: “I don’t know who manages that,” “we have made agreements with that other department, but they are just doing it their own way,” “That is just how the organization works,” and “That is not our r
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