Enterprise Information Systems 11th International Conference, ICEIS
This books contains the proceedings of the 11th International Conference on Enterprise Information Systems, ICEIS 2009, held in Milan, Italy, in May 2009. The 81 papers presented were carefully reviewed and selected from 644 submissions. The topics covere
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Joaquim Filipe José Cordeiro (Eds.)
Enterprise Information Systems 11th International Conference, ICEIS 2009 Milan, Italy, May 6-10, 2009 Proceedings
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Volume Editors Joaquim Filipe José Cordeiro Institute for Systems and Technologies of Information Control and Communication (INSTICC) and Instituto Politécnico de Setúbal (IPS) Department of Systems and Informatics Rua do Vale de Chaves, Estefanilha, 2910-761 Setúbal, Portugal E-mail: {j.filipe,jcordeir}@est.ips.pt
Library of Congress Control Number: Applied for ACM Computing Classification (1998): J.1, H.3.5, H.5, I.2.11 ISSN ISBN-10 ISBN-13
1865-1348 3-642-01346-5 Springer Berlin Heidelberg New York 978-3-642-01346-1 Springer Berlin Heidelberg New York
This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. springer.com © Springer-Verlag Berlin Heidelberg 2009 Printed in Germany Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper SPIN: 12664511 06/3180 543210
Preface
This book contains the collection of full papers accepted at the 11th International Conference on Enterprise Information Systems (ICEIS 2009), organized by the Institute for Systems and Technologies of Information Control and Communication (INSTICC) in cooperation with the Association for Advancement of Artificial Intelligence (AAAI) and ACM SIGMIS (SIG on Management Information Systems), and technically co-sponsored by the Japanese IEICE SWIM (SIG on Software Interprise Modeling) and the Workflow Management Coalition (WfMC). ICEIS 2009 was held in Milan, Italy. This conference has grown to become a major point of contact between research scientists, engineers and practitioners in the area of business applications of information systems. This year, five simultaneous tracks were held, covering different aspects related to enterprise computing, including: “Databases and Information Systems Integration,” “Artificial Intelligence and Decision Support Systems,” “Information Systems Analysis and Specification,” “Software Agents and Internet Computing” and “Human–Computer Interaction”. All tracks describe research work that is often oriented toward real-world applications and highlight the benefits of information systems and technology for industry and services, thus making a bridge between academia and enterprise. ICEIS 2009 received 644 paper submissions from 70 countries in all continents; 81 papers were published and presented as full papers, i.e., completed research work (8 pages/30-minute
