Exploring Services Science 5th International Conference, IESS 2014,
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its econo
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Mehdi Snene Michel Leonard (Eds.)
Exploring Services Science 5th International Conference, IESS 2014 Geneva, Switzerland, February 5-7, 2014 Proceedings
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst Eindhoven Technical University, The Netherlands John Mylopoulos University of Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, Qld, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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Mehdi Snene Michel Leonard (Eds.)
Exploring Services Science 5th International Conference, IESS 2014 Geneva, Switzerland, February 5-7, 2014 Proceedings
13
Volume Editors Mehdi Snene University of Geneva Geneva, Switzerland E-mail: [email protected] Michel Leonard University of Geneva Geneva, Switzerland E-mail: [email protected]
ISSN 1865-1348 e-ISSN 1865-1356 ISBN 978-3-319-04809-3 e-ISBN 978-3-319-04810-9 DOI 10.1007/978-3-319-04810-9 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014930230 © Springer International Publishing Switzerland 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in ist current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.sprin
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