Exploring Services Science 7th International Conference, IESS 2016,
This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service syst
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Theodor Borangiu Monica Dragoicea Henriqueta Nóvoa (Eds.)
Exploring Services Science 7th International Conference, IESS 2016 Bucharest, Romania, May 25–27, 2016 Proceedings
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst Eindhoven Technical University, Eindhoven, The Netherlands John Mylopoulos University of Trento, Povo, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Theodor Borangiu Monica Drăgoicea Henriqueta Nóvoa (Eds.) •
Exploring Services Science 7th International Conference, IESS 2016 Bucharest, Romania, May 25–27, 2016 Proceedings
123
Editors Theodor Borangiu Faculty of Automatic Control and Computers University Politehnica of Bucharest Bucharest Romania
Henriqueta Nóvoa Faculty of Engineering - FEUP University of Porto Porto Portugal
Monica Drăgoicea Faculty of Automatic Control and Computers University Politehnica of Bucharest Bucharest Romania
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-319-32688-7 ISBN 978-3-319-32689-4 (eBook) DOI 10.1007/978-3-319-32689-4 Library of Congress Control Number: 2016935960 © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Foreword
Service Science was launched by IBM as an open code initiative more than ten years ago in an attempt to integrate different knowledge domains contributing to the study and better understanding of service systems. Since the preliminary proposals, it was clear that the organization, functioning, and development of service systems had to be based on a new concep
