Exploring Services Science First International Conference , IESS 201
The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sci
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Jean-Henry Morin Jolita Ralyté Mehdi Snene (Eds.)
Exploring Services Science First International Conference, IESS 2010 Geneva, Switzerland, February 17-19, 2010 Revised Papers
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Volume Editors Jean-Henry Morin University of Geneva CUI Batelle - bâtiment A 7, route de Drize, 1227 Carouge Switzerland E-mail: [email protected] Jolita Ralyté University of Geneva CUI Batelle - bâtiment A 7, route de Drize, 1227 Carouge Switzerland E-mail: [email protected] Mehdi Snene University of Geneva CUI Batelle - bâtiment A 7, route de Drize, 1227 Carouge Switzerland E-mail: [email protected]
Library of Congress Control Number: 2010929776 ACM Computing Classification (1998): J.1, H.4.1, H.3.5, D.2 ISSN ISBN-10 ISBN-13
1865-1348 3-642-14318-0 Springer Berlin Heidelberg New York 978-3-642-14318-2 Springer Berlin Heidelberg New York
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Preface
The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cognitive sciences, law, ethics, economics etc. to address the theoretical and practical aspects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the production of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1.0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a transdisciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was
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