Flexible Shift Planning in the Service Industry The Case of Physicia
The book presents new ideas to model and solve the flexible shift planning problem of personnel workers in the service industry. First, a new modeling approach is proposed that requires shifts to be generated implicitly rather than employing a predefined
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Founding Editors: M. Beckmann H.P. Künzi Managing Editors: Prof. Dr. G. Fandel Fachbereich Wirtschaftswissenschaften Fernuniversität Hagen Feithstr. 140/AVZ II, 58084 Hagen, Germany Prof. Dr. W. Trockel Institut für Mathematische Wirtschaftsforschung (IMW) Universität Bielefeld Universitätsstr. 25, 33615 Bielefeld, Germany Editorial Board: H. Dawid, D. Dimitrov, A. Gerber, C-J. Haake, C. Hofmann, T. Pfeiffer, R. Slowiński, W.H.M. Zijm
For further volumes: http://www.springer.com/series/300
Jens O. Brunner
Flexible Shift Planning in the Service Industry The Case of Physicians in Hospitals
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Dr. Jens O. Brunner Technische Universität München Lehrstuhl für Technische Dienstleistungen und Operations Management Arcisstr. 21 80333 München Germany [email protected]
ISSN 0075-8442 ISBN 978-3-642-10516-6 e-ISBN 978-3-642-10517-3 DOI 1 0.1007/978-3-642-10517-3 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2009943836 © Springer-Verlag Berlin Heidelberg 2010 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permissions for use must always be obtained from Springer. Violations are liable for prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: SPi Publisher Services Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Acknowledgements
I would like to express my special thanks to my advisor Rainer Kolisch who has supported me ever since I started my work under his supervision. In particular, his expertise in the subject of operations management and his modeling skills has helped me to find and formulate an interesting problem for my dissertation. Beside that it is always a great pleasure to work with him. I am obliged to Jonathan Bard who generously agreed to become co-supervisor for my thesis. Especially, I would like to thank him for teaching me many aspects of combinatorial optimization and integer programming techniques. I really enjoyed my time in Austin. I also would like to take this opportunity to thank my fellow doctoral students and colleagues for the good company and for their help and advice. In this context a special thanks goes to my good friend Christian Heimerl who always offered me his time and understanding and to G¨unther Edenharter who supported me in my research. I thank my parents who provided all the opportunities for becoming the person
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