The New Operational Culture The Case of the Theatre Industry
Imparting experiences from the theatre world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. This is a must read for executive
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Beatriz Muñoz-Seca and Josep Riverola
10.1057/9780230584600preview - The New Operational Culture, Beatriz Munoz-Seca and Josep Riverola
Copyright material from www.palgraveconnect.com - licensed to City University London - PalgraveConnect - 2016-04-21
The New Operational Culture
Copyright material from www.palgraveconnect.com - licensed to City University London - PalgraveConnect - 2016-04-21
The New Operational Culture
10.1057/9780230584600preview - The New Operational Culture, Beatriz Munoz-Seca and Josep Riverola
Also by Beatriz Muñoz-Seca and Josep Riverola: Problem-Driven Management. Achieving Improvement in Operations through Knowledge Management.
Copyright material from www.palgraveconnect.com - licensed to City University London - PalgraveConnect - 2016-04-21
Transformando Conhecimento em Resultados. A gestao do conhecimento como diferencial na busca de mais produtividade e competividade para a empresa (in Portuguese).
10.1057/9780230584600preview - The New Operational Culture, Beatriz Munoz-Seca and Josep Riverola
The New Operational Culture
Beatriz Muñoz-Seca and Josep Riverola IESE Business School University of Navarra Barcelona-Madrid Spain
10.1057/9780230584600preview - The New Operational Culture, Beatriz Munoz-Seca and Josep Riverola
Copyright material from www.palgraveconnect.com - licensed to City University London - PalgraveConnect - 2016-04-21
The Case of the Theatre Industry
© Beatriz Muñoz-Seca and Josep Riverola 2009 English translation © The Right Angle Consulting SL, Madrid, Spain 2009
No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published in Spanish 2007 English edition published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN-13: 978–0–230–22096–6 hardback ISBN-10: 0–230–22096–7 hardback This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental r
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