Fundamentals of Business Process Management
This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business manageme
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Business Process Management Marlon Dumas · Marcello La Rosa Jan Mendling · Hajo A. Reijers Second Edition
Fundamentals of Business Process Management
Marlon Dumas • Marcello La Rosa • Jan Mendling • Hajo A. Reijers
Fundamentals of Business Process Management Second Edition
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Marlon Dumas Institute of Computer Science University of Tartu Tartu, Estonia
Marcello La Rosa School of Computing and Information Systems The University of Melbourne Melbourne, Australia
Jan Mendling Institute for Information Business Vienna University of Economics and Business Vienna, Austria
Hajo A. Reijers Department of Computer Sciences Vrije Universiteit Amsterdam Amsterdam, The Netherlands
ISBN 978-3-662-56508-7 ISBN 978-3-662-56509-4 (eBook) https://doi.org/10.1007/978-3-662-56509-4 Library of Congress Control Number: 2018934715 © Springer-Verlag GmbH Germany, part of Springer Nature 2013, 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover illustration: M.C. Escher’s “Drawing Hands” © 2017 The M.C. Escher Company-The Netherlands. All rights reserved. www.mcescher.com Printed on acid-free paper This Springer imprint is published by the registered company Springer-Verlag GmbH, DE part of Springer Nature. The registered company address is: Heidelberger Platz 3, 14197 Berlin, Germany
To Inga and Maia – Marlon To Chiara, Lorenzo, and Valerio – Marcello To Stefanie – Jan To Maddy, Timon, and Mayu – Hajo
Foreword
Business processes represent one of the core assets of organisations for many reasons. They have direct impact on the attractiveness of products and services, influence customer experiences and ultimately revenue in case of corporations. Processes orchestrate corporate resources to fulfil these external demands and therefore are a key factor determining the cost-to-serve and operational efficiency. In particular, they determine tasks, jobs, and responsi
