Global Outsourcing Discourse Exploring Modes of IT Governance

The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five

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Eleni Lioliou and Leslie P. Willcocks

TECHNOLOGY, WORK AND GLOBALIZATION

Technology, Work and Globalization

Series Editors Leslie P. Willcocks Department of Management London School of Economics and Political Science London, UK Mary C. Lacity Sam M. Walton College of Business University of Arkansas Fayetteville, USA

The Technology, Work and Globalization series was developed to provide policy makers, workers, managers, academics and students with a deeper understanding of the complex interlinks and influences between technological developments, including information and communication technologies, work organizations and patterns of globalization. The mission of the series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology. More information about this series at http://www.palgrave.com/gp/series/14456

Eleni Lioliou • Leslie P. Willcocks

Global Outsourcing Discourse Exploring Modes of IT Governance

Eleni Lioliou Queen Mary University of London London, UK

Leslie P. Willcocks London School of Economics London, UK

Technology, Work and Globalization ISBN 978-3-319-74044-7    ISBN 978-3-319-74045-4 (eBook) https://doi.org/10.1007/978-3-319-74045-4 Library of Congress Control Number: 2018960927 © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer International Publishing AG, part of Springer Nature 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

Acknowledgements

Foremost we would like to thank the now many hundreds of practitioners who have generously given their time and knowledge in supporting this research stream over ma