HCI in Business, Government and Organizations 7th International Conf
This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 1439 pape
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Fiona Fui-Hoon Nah Keng Siau (Eds.)
HCI in Business, Government and Organizations 7th International Conference, HCIBGO 2020 Held as Part of the 22nd HCI International Conference, HCII 2020 Copenhagen, Denmark, July 19–24, 2020, Proceedings
Lecture Notes in Computer Science Founding Editors Gerhard Goos Karlsruhe Institute of Technology, Karlsruhe, Germany Juris Hartmanis Cornell University, Ithaca, NY, USA
Editorial Board Members Elisa Bertino Purdue University, West Lafayette, IN, USA Wen Gao Peking University, Beijing, China Bernhard Steffen TU Dortmund University, Dortmund, Germany Gerhard Woeginger RWTH Aachen, Aachen, Germany Moti Yung Columbia University, New York, NY, USA
12204
More information about this series at http://www.springer.com/series/7409
Fiona Fui-Hoon Nah Keng Siau (Eds.) •
HCI in Business, Government and Organizations 7th International Conference, HCIBGO 2020 Held as Part of the 22nd HCI International Conference, HCII 2020 Copenhagen, Denmark, July 19–24, 2020 Proceedings
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Editors Fiona Fui-Hoon Nah Missouri University of Science and Technology Rolla, MO, USA
Keng Siau Missouri University of Science and Technology Rolla, MO, USA
ISSN 0302-9743 ISSN 1611-3349 (electronic) Lecture Notes in Computer Science ISBN 978-3-030-50340-6 ISBN 978-3-030-50341-3 (eBook) https://doi.org/10.1007/978-3-030-50341-3 LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI © Springer Nature Switzerland AG 2020 Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is licensed under the terms of the Creative Commons Attribution 4.0 International License (http:// creativecommons.org/licenses/by/4.0/). For further details see license information in the chapter. This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Sp
