Knowledge Management Organizational and Technological Dimensions

This book presents a unique blend of articles which combines both conceptual and practical concerns related to devising and implementing sustainable Knowledge Management systems and solutions in contemporary global organizations. The book's contributors a

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Joseph Davis Eswaran Subrahmanian Art Westerberg (Editors)

Knowledge Management Organizational and Technological Dimensions Selected Papers from the Carnegie Bosch Institute Workshop on "Knowledge Management and the Global Firm: Organizational and Technological Dimensions" held in Sydney, Australia

With 22 Figures and 13 Tables

Physica-Verlag A Springer Company

Professor Joseph Davis School of Information Technologies The University of Sydney F09 Madsen Building Sydney, NSW 2006 Australia [email protected]

Professor Eswaran Subrahmanian Professor Art Westerberg Institute for Complex Engineered Systems Carnegie Mellon University 1201 Hamburg Hall Pittsburgh, PA 15213 USA [email protected] a. westerberg @ cmu.edu

Cataloging-in-Publication Data Library of Congress Control Number: 2004116623

ISBN 3-7908-0081-3 Physica-Verlag Heidelberg, New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Physica-Verlag. Violations are liable for prosecution under the German Copyright Law. Physica is a part of Springer Science+Business Media spring eronline .com © Physica-Verlag Heidelberg 2005 Printed in Germany The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Hardcover-Design: Erich Kirchner, Heidelberg SPIN 10935644

88/3130-5 4 3 2 1 0 - Printed on acid-free paper

Preface The importance and value of tracking and sharing the dispersed knowledge resources of contemporary organizations have received widespread recognition in recent years. It is widely believed that with the transition from the industrial to information-based economies, organizational knowledge has emerged as the single most critical resource at both macro- and microlevels. A major challenge for most organizations during this transition and beyond is to learn to deal with the intricacies of discovering knowledge from the vast amounts of data being generated, identifying pockets of important knowledge in various forms, to devise strategies and techniques to formalize parts that lend themselves to codification, and to nurture technical and other solutions with which useful knowledge can be shared among relevant participants. This has the potential to produce greater knowledge utilization leading to multiplier effects in organizational performance. This calls for an approach in which both the organizational and technological dimensions of the challenge are better understood and effectively integr