Knowledge Management and Organizational Learning
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Annals of Information Systems Volume 1: Managing in the Information Economy: Current Research Issues Uday Apte, Uday Karmarkar Volume 2: Decision Support for Global Enterprises Uday Kulkarni, Daniel J. Power and Ramesh Sharda Volume 3: New Trends in Data Warehousing and Data Analysis Stanisław Kozielski, Robert Wremble
Knowledge Management and Organizational Learning
edited by
William R. King University of Pittsburgh
Editor William R. King Katz Graduate School of Business University of Pittsburgh Pittsburgh PA 15260 USA
ISBN 978-1-4419-0007-4 e-ISBN 978-1-4419-0011-1 DOI 10.1007/978-1-4419-0011-1 Springer Dordrecht Heidelberg London New York Library of Congress Control Number: 2009926032 © Springer Science+Business Media, LLC 2009 All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Table of Contents Preface Contributors I. Basic Concepts of Knowledge Management Knowledge Management and Organizational Learning William R. King ....................................................................................................
3
Knowledge Management or the Management of Knowledge? Frank Land ...........................................................................................................
15
From Tacit Knowledge to Organizational Knowledge for Successful KM Kiku Jones, Lori N. K. Leonard ...........................................................................
27
Organizational Routines as Mechanisms for Knowledge Creation, Utilization, and Storage James M. Bloodgood ............................................................................................
41
Toward a Maturity Model for Knowledge Management Systems Integration David G. Schwartz, Doron Tauber .......................................................................
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II. Knowledge Management Issues Knowledge Diffusion in Contemporary R&D Groups: Re-examining the Role of the Technological Gatekeeper Eoin Whelan, Brian Donnellan, Willie Golden....................................................
81
Managing Asymmetries in Transferring Tacit Knowledge Peter Y. T. Sun ......................................................................................................
95
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