Knowledge Management Systems Information and Communication Technolog
Information and knowledge have profoundly transformed businesses, organizations and society. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge creation, sharing and application
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Ronald Maier
Knowledge Management Systems Information and Communication Technologies for Knowledge Management Third Edition
With 125 Figures and 91 Tables
123
Professor Dr. Ronald Maier Leopold-Franzens-University of Innsbruck School of Management Information Systems Universitätsstraße 15 6020 Innsbruck Austria [email protected]
Library of Congress Control Number: 2007927186
ISBN 978-3-540-71407-1 Springer Berlin Heidelberg New York ISBN 978-3-540-20547-0 2nd Edition Springer Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springer.com © Springer-Verlag Berlin Heidelberg 2002, 2004, 2007 The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Production: LE-TEX Jelonek, Schmidt & V¨ ockler GbR, Leipzig Cover-design: WMX Design GmbH, Heidelberg SPIN 12034628
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Preface for the Third Edition
Three years have gone by since the second edition of this book. A number of developments could be observed over this period that have affected knowledge management (KM) and knowledge management systems (KMS). There is much more awareness about the importance of knowledge as strategic asset. Thus, the management part in KM has been strengthened with more emphasis on knowledge-intensive business processes, on process-oriented design of KM activities and on targeted interventions with the help of a set of KM instruments. Supporting KM with information and communication technologies (ICT) has survived the through of disillusionment. KM has gained increasing attention from diverse research disciplines. Indicators are the number of publications, conferences, Bachelor, Master and advanced education programs, new journals or existing journals the mission of which has been changed to focus KM or to extend the existing focus to include KM. After some slow-down, KM is also back on the agenda in many businesses and organizations. Indicators are an increasing number of case studies, growing interest in KM-oriented industry networks, a higher demand for internships, student workers as well as part- and full-time personnel with experience in KM, as well as more attendance on KM conferences, workshops and the like. Skeptics thought that KM was yet another passing man
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