Knowledge Management Systems Information and Communication Technolog
Information and knowledge have profoundly transformed businesses, organizations and society. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge creation, sharing and application
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Springer-Verlag Berlin Heidelberg GmbH
Ronald Maier
Knowledge Management Systems Information and Communication Technologies for Knowledge Management
Second Edition with 103 Figures and 91 Tables
'Springer
Professor Dr. Ronald Maier Martin-Luther-University Halle-Wittenberg School of Business and Economics Department of Management Information Systems 06099 Halle/Saale, Germany maier@ wiwi. uni-halle.de
ISBN 978-3-540-24779-1 (eBook) ISBN 978-3-662-12163-4 DOI 10.1007/978-3-540-24779-1 Cataloging-in-Publication Data applied for A catalog record for this book is available from the Library of Congress. Bibliographic information published by Die Deutsche Bibliothek Die Deutsche Bibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data available in the internet at http.J!dnb.ddb.de This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag Berlin Heidelberg GmbH. Violations are liable for prosecution under the German Copyright Law. springeronline.com © Springer-Verlag Berlin Heidelberg 2004 Originally published by Springer-Verlag Berlin Heidelberg New York in 2004
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Preface for the Second Edition
Many skeptics thought that knowledge management (KM) was yet another passing management fad and that knowledge management systems (KMS) were a pile of complex, if not complicated, unintegrated, user-unfriendly technologies far from being ready-to-use. However, the underlying goal of substantially increasing productivity of knowledge workers has paved the ground for an enduring effort that does not shy away from the uneasy questions that arise when it comes to showing the impact of KM initiatives on the financial results of an organization. Thus, more and more organizations have implemented KM and KMS in the last couple of years. At the same time, the number of books, articles and conferences on knowledge management has soared showing the tremendous interest of practitioners and scholars alike. The last two years have been an interesting period in my life. After completing the habilitation at the University of Regensburg, I moved to the Martin-LutherUniversity of Halle-Wittenberg. My research assistants and Ph.D. students Thomas Hadrich and Rene Peinl and I hav
