Management Communication Communicative Ethics and Action
As managerial work regimes move continuously towards post-industrialism, forms of communication change with it and work relationships are increasingly becoming communicative relationships. This book seeks to end communicative distortions by establishing a
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Thomas Klikauer
Management Communication
Also by Thomas Klikauer COMMUNICATION AND MANAGEMENT AT WORK
Management Communication Communicative Ethics and Action Thomas Klikauer
© Thomas Klikauer 2008 Softcover reprint of the hardcover 1st edition 2008 978-0-230-51566-6 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No paragraph of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London W1T 4LP. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his rights to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2008 by PALGRAVE MACMILLAN Houndmills, Basingstoke, Hampshire RG21 6XS and 175 Fifth Avenue, New York, N.Y. 10010 Companies and representatives throughout the world PALGRAVE MACMILLAN is the global academic imprint of the Palgrave Macmillan division of St. Martin’s Press, LLC and of Palgrave Macmillan Ltd. Macmillan® is a registered trademark in the United States, United Kingdom and other countries. Palgrave is a registered trademark in the European Union and other countries. ISBN 978-1-349-35404-7 ISBN 978-0-230-58323-8 (eBook) DOI 10.1057/9780230583238
This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Klikauer, Thomas, 1962– Management communication : communicative ethics and action / Thomas Klikauer. p. cm. Includes bibliographical references and index. 1. Communication in management. I. Title. HD30.3.K574 2008 658.4′5–dc22 10 17
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This book is dedicated to all those who asked why and to those who have therefore been called a Communist. “When you give food to the hungry, they call you a saint. But when you ask why the hungry have no food, they call you a communist”. By: Roman Catholic Archbishop Helder Camera Source: Jim Forest, Love Is The Measure: Biography of Dorothy Day, Paulist Press, 1986 pg. 204
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Contents Acknowledgements
ix
List of Tables and Figures
x
1
Introduction: Communication in Management, Work and Society
2
Communication I: Basic Contexts at Work Basic concepts of communication Communication and contextual meaning
3
Communication II: Signs and Meanings Myths and mythologies Symbols, metaphors, stories & narratives
4
Distorted Communication I: Classifications Managerial cla
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