Measuring E-government Efficiency The Opinions of Public Administrat
E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, a
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Manuel Pedro Rodríguez-Bolívar Editor
Measuring E-government Efficiency The Opinions of Public Administrators and Other Stakeholders
Public Administration and Information Technology Volume 5
Series Editor Christopher G. Reddick, San Antonio, TX, USA
For further volumes: http://www.springer.com/series/10796
Manuel Pedro Rodríguez-Bolívar Editor
Measuring E-government Efficiency The Opinions of Public Administrators and Other Stakeholders
Editor Manuel Pedro Rodríguez-Bolívar Department of Accounting and Finance University of Granada Granada, Spain
ISBN 978-1-4614-9981-7 ISBN 978-1-4614-9982-4 (eBook) DOI 10.1007/978-1-4614-9982-4 Springer New York Heidelberg Dordrecht London Library of Congress Control Number: 2014933676 © Springer Science+Business Media New York 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
Twenty Years and Keep Going: Can e-Government Efficiency Be Questioned? e-Government development has been traditionally based on government strategies, which have been realized by respective program and project planning and management. The overall process is being performed under the responsibility of the governments, which have specified quite similar targets for public sector’s modernization: cost and time savings from public trans
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