Neuro-Linguistic Programming A Critical Appreciation for Managers an
Addressing the need for a discerning, research-based discussion of NLP, this book seeks to answer the many questions that clients, potential users and practitioners ask, including: what is NLP and what can it best be used for? This book looks at the resea
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Neuro-Linguistic Programming A Critical Appreciation for Managers
and Developers Paul Tosey
Senior Lecturer, University of Surrey
Jane Mathison
Visiting Fellow, School of Management, Ulliversity of Surrey
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© Paul Tosey and Jane Mathison 2009 Softcover reprint of the hardcover 1st edition 2009978-0-230-51603-8 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London ECl N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin's Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries
ISBN 978-1-349-35428-3 ISBN 978-0-230-24831-1 (eBook) DOI 10.1057/9780230248311 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging. pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalogue record for this book is available from the Library of Congress. 10 18
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Transferred to Digital Printing 20 II.
To Sarah, Ellie, Gus, Ailsa and Catriona.
Contents List of Figures
xi
Acknowledgements
xii
hrtI
1
Chapter 1 Introduction What are the aims of this book? Headlines Who is it for? What is our stance, and what qualifies us to write this book? Chapter outlines Appendices
3 4 S 7 7 8 11
Chapter 2 What is NLP? The 'Six Faces' of the Field About the title... The six faces of NLP 'Practical Magic' Methodology Philosophy Technology Commodity Professional service Conclusion: A working description of NLP
12 12 13 14 16 18 19 20 23 24
Chapter 3 Organisational Applications of NLP NLP in business: Visibility and invisibility Conclusion
2S 2S 34
Part II
35
Chapter 4 The Road to Santa Cruz The story of NLP in context Bandler, Spitzer, Perls and Satir John Grinder
37 37 41 44
Chapter S Discovering the Language of Change Kresge College A meet
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