Organizational Learning How Companies and Institutions Manage and Ap
Organizations capture and deploy what they have learned in four ways: Culture, Old Pros, Archives, and Processes. This book describes the four approaches, their strength and shortcomings, and their interactions.
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Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
ORGANIZATIONAL LEARNING
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
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How Companies and Institutions Manage and Apply Knowledge
Jerry L. Wellman
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
Organizational Learning
ORGANIZATIONAL LEARNING
Copyright © Jerry L. Wellman, 2009. All rights reserved.
Where this book is distributed in the UK, Europe and the rest of the world, this is by Palgrave Macmillan, a division of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN-13: 978–0–230–60614–2 ISBN-10: 0–230–60614–8 Library of Congress Cataloging-in-Publication Data Wellman, Jerry L. Organizational learning : how companies and institutions manage and apply knowledge / Jerry L. Wellman. p. cm. Includes bibliographical references and index. ISBN 0–230–60614–8 1. Knowledge management. 2. Organizational learning. 3. Organizational behaviour. I. Title. HD30.2.W456 2009 658.4⬘038—dc22
2008036926
A catalogue record of the book is available from the British Library. Design by Newgen Imaging Systems (P) Ltd., Chennai, India. First edition: June 2009 10 9 8 7 6 5 4 3 2 1 Printed in the United States of America.
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
First published in 2009 by PALGRAVE MACMILLAN® in the United States—a division of St. Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010.
List of Figure and Tables
vii
Preface
ix
Acknowledgments Chapter 1 Introduction
xiii
1
Chapter 2 How Organizations Remember What They Know
27
Chapter 3 Culture—The Way It Is Around Here
51
Chapter 4 Old Pros—I Remember When
79
Chapter 5 Archives—It’s In Here Somewhere
97
Chapter 6 Process—The Way Things Work Around Here
125
Chapter 7 Putting Them Together
145
Chapter 8 Pragmatics of Managing Organizational Knowledge
165
Closing
193
Index
197
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-02-13
Contents
10.1057/9780230621541preview - Organizational Learning, Jerry L. Wellman
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