Performance Management A business process benchmarking approach
This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvemen
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Performance
Management
A business process benchmarking approach
Edited by
Asbjorn Rolstadäs Professor of Production and Quality Engineering, University of Trondheim, The Norwegian Institute of Technology, Trondheim, Norway.
m
SPRINGER-SCIENCE+BUSINESS MEDIA, B.V.
First edition 1995 © 1995 Björn Andersen, Harald Bredrup, Reinholdt Bredrup, Ann-Charlott Pedersen, Karianne Prytz, Asbjorn Rolstadäs, Tim Torvatn Originally p u b l i s h e d by C h a p m a n & Hall in 1 9 9 5 ISBN 978-94-010-4531-5 I S B N 9 7 8 - 9 4 - 0 1 1 - 1 2 1 2 - 3 (eBook) DOI 1 0 . 1 0 0 7 / 9 7 8 - 9 4 - 0 1 1 - 1 2 1 2 - 3 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the UK Copyright Designs and Patents Act, 1988, this publication may not be reproduced, stored, or transmitted, in any form or by any means, without the prior permission in writing of the publishers, or in the case of reprographic reproduction only in accordance with the terms of the licences issued by the Copyright Licensing Agency in the UK, or in accordance with the terms of licences issued by the appropriate Reproduction Rights Organization outside the UK. Enquiries concerning reproduction outside the terms stated here should be sent to the publishers at the London address printed on this page. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. A catalogue record for this book is available from the British Library
@ Printed on permanent acid-free text paper, manufactured in accordance with ANSI/NISO Z39.48-1992 and ANSI/NISO Z39.481984 (Permanence of Paper).
CONTENTS Contents
v
Contributors
vii
Preface
ix
PART ONE Productivity and Competitiveness - an Introduction to Performance 1 1. The Productivity Term
3
BjrJrn Andersen
2. Productivity Studies
17
Harald Bredrup and Reinholdt Bredrup
3. Competitiveness and Competitive Advantage
43
Harald Bredrup
4. Background for Performance Management
61
Harald Bredrup
PART TWO Performance Planning
89
S. The Traditional Planning Hierarchy
91
Harald Bredrup
6. Performance Planning to Ensure Business Achievements
103
Harald Bredrup and Reinholdt Bredrup
PART THREE Performance Review
135
7. Modeling in Manufacturing Enterprises
137
Karianne Prytz
8. Performance Measurement
169
Harald Bredrup
9. Performance Evaluation Harald Bredrup
191
vi Contents PART FOUR Performance Improvement
199
10. Performance Improvement Strategies Harald Bredrup
201
11. Bencbrnnarking
211
Bjf9rn Andersen 12. Aspects and Approaches to Quality Karianne Prytz
243
13. Quality and Productivity Improvement Techniques Bjf9rn Andersen
265
PART FIVE Performance Influencing Factors
289
14. Management Concepts Bjf9rn Andersen, Harald Bredrup, Reinholdt Bredrup and Karianne Prytz
291
15. Production Management Reinholdt Bredrup
307
16. Project Management Asbjf9rn Rolst
