Perspectives in Business Informatics Research 17th International Con
This book constitutes the proceedings of the 17th International Conference on Perspectives in Business Informatics Research, BIR 2018, held in Stockholm, Sweden, in September 2018. This year’s conference theme was “Business Resilience – Organizational and
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Jelena Zdravkovic · Ja–nis Grabis Selmin Nurcan · Janis Stirna (Eds.)
Perspectives in Business Informatics Research 17th International Conference, BIR 2018 Stockholm, Sweden, September 24–26, 2018 Proceedings
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Jelena Zdravkovic Jānis Grabis Selmin Nurcan Janis Stirna (Eds.) •
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Perspectives in Business Informatics Research 17th International Conference, BIR 2018 Stockholm, Sweden, September 24–26, 2018 Proceedings
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Editors Jelena Zdravkovic Stockholm University Kista Sweden
Selmin Nurcan Université de Paris 1 Panthéon - Sorbonne Paris France
Jānis Grabis Riga Technical University Riga Latvia
Janis Stirna Stockholm University Kista Sweden
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-319-99950-0 ISBN 978-3-319-99951-7 (eBook) https://doi.org/10.1007/978-3-319-99951-7 Library of Congress Control Number: 2018952476 © Springer Nature Switzerland AG 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
Business informatics is an integrative academic discipline combining information and communication technology (ICT), informatics, and management. It is about empowering enterprises to, by utilizing advantages of existing ICT solutions, create and introduce new solutions co
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