Practical Aspects of Knowledge Management 4th International Conf
This book contains the papers presented at the 4th International Conference on Practical Aspects of Knowledge Management organized by the Department of Knowledge Management, Institute of Informatics and Business Informatics, University of Vienna. The even
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Lecture Notes in Computer Science Edited by G. Goos, J. Hartmanis, and J. van Leeuwen
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Dimitris Karagiannis Ulrich Reimer
Practical Aspects of Knowledge Management 4th International Conference, PAKM 2002 Vienna, Austria, December 2-3, 2002 Proceedings
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Series Editors Jaime G. Carbonell, Carnegie Mellon University, Pittsburgh, PA, USA J¨org Siekmann, University of Saarland, Saarbr¨ucken, Germany Volume Editors Dimitris Karagiannis University of Vienna Department of Knowledge Engineering Brünner Str. 72, 1210 Vienna, Austria E-mail: [email protected] Ulrich Reimer Business Operation Systems Esslenstr. 3, 8280 Kreuzlingen, Switzerland E-mail: [email protected] Cataloging-in-Publication Data applied for A catalog record for this book is available from the Library of Congress. Bibliographic information published by Die Deutsche Bibliothek Die Deutsche Bibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data is available in the Internet at .
CR Subject Classification (1998): I.2, H.2.8, H.3, H.4, H.5, K.4 ISSN 0302-9743 ISBN 3-540-00314-2 Springer-Verlag Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer-Verlag Berlin Heidelberg New York a member of BertelsmannSpringer Science+Business Media GmbH http://www.springer.de © Springer-Verlag Berlin Heidelberg 2002 Printed in Germany Typesetting: Camera-ready by author, data conversion by PTP Berlin, Stefan Sossna e.K. Printed on acid-free paper SPIN: 10872247 06/3142 543210
Preface This book contains the papers presented at the 4th International Conference on Practical Aspects of Knowledge Management organized by the Department of Knowledge Management, Institute of Informatics and Business Informatics, University of Vienna. The event took place on 2002, December 2–3 in Vienna, Austria. The PAKM conference series is a forum for people to share their views, to exchange ideas, to develop new insights, and to envision completely new kinds of solutions to knowledge management problems, because to succeed in the accelerating pace of the “Internet age,” organizations will be obliged to efficiently leverage their most valuable and underleveraged resource: the intellectual capital of their highly educated, skilled, and experienced employees. Thus next-generation business solutions must be focussed on supporting the creation of value by adding knowledge-rich component
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