Project Quality Management
The objectives covered in this chapter make up 7 percent of the exam, equivalent to about 9 questions. Study the whole chapter in detail.
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10 Project Quality Management The objectives covered in this chapter make up 7 percent of the exam, equivalent to about 9 questions. Study the whole chapter in detail. It’s enough to just remember the name of the input, tools and techniques, and outputs. You should know what is in a given input item that the given process uses and how it helps generate the output, as well as what a given tool or technique does in a given process. You should understand very well how to apply quality management tools and methods of such as logical data model, mind mapping, root-cause analysis, audits, and process analysis. While studying this knowledge area and its processes, pay attention to how the tasks can be tailored to your needs, and also recognize an agile environment in action; e.g.; continual assessment generates change requests, which lead to changing plans—i.e., adapting.
© Paul Sanghera 2019 P. Sanghera, CAPM® in Depth, https://doi.org/10.1007/978-1-4842-3664-2_10
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Chapter 10 | Project Quality Management
CAPM Exam Objectives Project Quality Management: 1. Understand the three project management processes in the project quality management knowledge area. 2. Identify the input, tools and techniques, and outputs defined in the three quality management processes. 3. Understand the reasons for and approaches to adapting quality management in different project environments.
Project work is incomplete without implementing quality, and an incomplete project is obviously a failed project. Quality refers to the degree to which a set of completed characteristics of project deliverables and objectives fulfills the project and product requirements. It is about delivering the complete and correct product in the right way.The “right way” refers to the project quality— according to planned schedule and cost. In other words, the core objective of quality management is to ensure that the project will satisfy the needs and requirements for which it was undertaken. Accordingly, quality management consists of three core elements: planning quality management, managing the quality, and controlling the quality. Quality management includes managing the quality of both the project and its product. Whereas the techniques of product quality management, such as measuring the quality, may depend on the type of product, the techniques for project quality management are independent of the type of product. The core question in this chapter is: How do you mange quality? In search of an answer, we will explore three avenues: planning quality management, managing quality, and controlling quality.
Managing Quality: Big Picture The knowledge area covering quality has three processes, explained in the following list: • Plan Quality Management. This process is used to identify which quality requirements and standards are relevant to the project at hand and how to determine whether that project and its deliverables meet these requirements and conform to the standards. • Key: Identify quality requirements. • Manage Quality. This process develops tests,
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