Promising Practices of Nonprofit Organizations to Respond to the Challenges Faced in Countering the Mistreatment of Olde
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RESEARCH PAPERS
Promising Practices of Nonprofit Organizations to Respond to the Challenges Faced in Countering the Mistreatment of Older Adults Beaulieu Marie1,4 • Maille´ Isabelle1 • Be´dard-Lessard Jordan1 • Carbonneau He´le`ne2 E´thier Sophie3 • Fortier Julie2 • Morin Christine3 • Se´vigny Andre´e3
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International Society for Third-Sector Research 2020
Abstract This article discusses promising practices used by employees and volunteers in nonprofit organizations (NPOs) in countering the mistreatment of older adults (CMOA). The findings presented here are the result of research on the material and financial actions of NPOs in CMOA, based on multiple case studies in five active Canadian NPOs in the framework of CMOA. The body of data comprises organizational documentation from NPOs, socio-demographic questionnaires and group or individual interviews with 64 participants (management volunteers, employees, field volunteers and accompanied older adults). Themed intra- and intercase analyses were carried out. Some key challenges faced by the active NPOs in CMOA include the continuity of follow-ups, difficulty in reaching older adults and obstacles to requesting help. Promising practices that have been implemented to contribute to the response to these challenges, such as collaboration practices, proactive prevention activities, canvassing and shelter services, are considered.
& Beaulieu Marie [email protected] 1
Universite´ de Sherbrooke, 2500 Boulevard de L’Universite´, Sherbrooke, QC J1K 2R1, Canada
2
Universite´ du Que´bec a` Trois-Rivie`res, 3351 Boulevard des Forges, Trois-Rivie`res, QC G9A 5H7, Canada
3
Universite´ Laval, 2325 rue de l’Universite´, Que´bec, QC G1V 0A6, Canada
4
Centre de recherche sur le vieillissement, CIUSSS de l’Estrie-CHUS, 1036 Belve´de`re Sud, Sherbrooke, QC J1H 4C4, Canada
Keywords Mistreatment of older adults Nonprofit organizations Volunteering Promising practices Challenges
Introduction Although elder abuse and neglect were first written about in the 1970s (Stannard 1973), the mistreatment of older adults1 is an emerging concern that has been recognized internationally as a social, public health and rights violation problem in the twenty-first century, namely through international documents, such as the Madrid Plan of Action on Ageing, published by the United Nations in 2002 (Beaulieu et al. 2018). The term ‘‘elder abuse and neglect’’ is slowly being replaced by the term ‘‘mistreatment.’’ This broader concept avoids using the term ‘‘elder,’’ considered discriminatory by some, and not respectful of First Nations cultures by others. Also, the term mistreatment is larger than abuse and includes all types of violence and neglect toward older adults. Mistreatment affects older adults in all types of living environments. A meta-analysis of 52 studies indicates that, annually, around the world, it affects 15.7% of older adults living at home (Yon et al. 2017). Likewise, a second international meta-analysis of nine studies that focused on the extent of mist
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