Putting Design Thinking to Work How Large Organizations Can Embrace
This book discusses how the methods and mindsets of design thinking empower large organizations to create groundbreaking innovations. Arguing that innovations must effectively tackle so-called “wicked problems,” it shows how design thinking enables manage
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Steven Ney Christoph Meinel
Putting Design Thinking to Work How Large Organizations Can Embrace Messy Institutions to Tackle Wicked Problems
Understanding Innovation
Series editors Christoph Meinel Potsdam, Germany Larry Leifer Stanford, USA
More information about this series at http://www.springer.com/series/8802
Steven Ney • Christoph Meinel
Putting Design Thinking to Work How Large Organizations Can Embrace Messy Institutions to Tackle Wicked Problems
Steven Ney T-Systems International Berlin, Germany
Christoph Meinel Hasso Plattner Institute University of Potsdam Potsdam, Germany
ISSN 2197-5752 ISSN 2197-5760 (electronic) Understanding Innovation ISBN 978-3-030-19608-0 ISBN 978-3-030-19609-7 (eBook) https://doi.org/10.1007/978-3-030-19609-7 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG. The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Contents
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What is Design Thinking? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Innovating in Diverse and Autonomous Teams . . . . . . . . . . . . . . . . . Creating Room(s) for Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . Mobilising Creative Potential: The Design Thinking Process . . . . . . . Brief Overview of the Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 2 5 7 9 15 18
2
Innovation, Wicked Problems and Design Thinking . . . . . . . . . . . . Why People Want Design Thinking: Innovation and Organisational Survival . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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