Competing on Supply Chain Quality A Network Economics Perspective
This book lays the foundations for quality modeling and analysis in the context of supply chains through a synthesis of the economics, operations management, as well as operations research/management science literature on quality. The reality of today's s
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Anna Nagurney Dong Li
Competing on Supply Chain Quality A Network Economics Perspective
Springer Series in Supply Chain Management
Volume 2
Series Editor Christopher S. Tang University of California Los Angeles, CA, USA
More information about this series at http://www.springer.com/series/13081
Anna Nagurney • Dong Li
Competing on Supply Chain Quality A Network Economics Perspective
123
Anna Nagurney Isenberg School of Management University of Massachusetts Amherst, Massachusetts, USA
Dong Li Department of Management and Marketing College of Business Arkansas State University State University, Arkansas, USA
ISSN 2365-6395 ISSN 2365-6409 (electronic) Springer Series in Supply Chain Management ISBN 978-3-319-25449-4 ISBN 978-3-319-25451-7 (eBook) DOI 10.1007/978-3-319-25451-7 Library of Congress Control Number: 2015956775 Springer Cham Heidelberg New York Dordrecht London © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www. springer.com)
We dedicate this book to our families, friends, colleagues, and students.
Preface
Quality is essential to the food that we eat, the water that we drink, the air that we breathe, and every product that we consume and utilize daily, from medicines to the clothes that we wear, the homes that we live in and the places where we work, the technological devices that we depend on, and the vehicles that transport us. The quality of a product, or lack thereof, can make or break a company’s reputation and affect its ultimate success or failure. In today’s network economy, supply chains weave together suppliers, manufacturers, freight service providers, and other stakeholders into intricate networks that produce, distribute, and transport the products to retailers and consumers across the globe. These networks are essential to the ultimate quality of the products. Und
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