Digital Government Leveraging Innovation to Improve Public Sector Pe
This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with thei
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tal Government
Leveraging Innovation to Improve Public Sector Performance and Outcomes for Citizens
Digital Government
Svenja Falk • Andrea R€ ommele • Michael Silverman Editors
Digital Government Leveraging Innovation to Improve Public Sector Performance and Outcomes for Citizens
Editors Svenja Falk Accenture Berlin, Germany
Andrea R€ ommele Hertie School of Governance Berlin, Germany
Michael Silverman School of International and Public Affairs Columbia University Brooklyn, NY, USA
ISBN 978-3-319-38793-2 ISBN 978-3-319-38795-6 DOI 10.1007/978-3-319-38795-6
(eBook)
Library of Congress Control Number: 2016958440 © Springer International Publishing Switzerland 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Foreword
Digital Government provides huge opportunities for societies and economies alike. A more citizen-centric, transparent, and efficient administration is a prerequisite for social well-being and economic growth. Many countries have embraced this opportunity, but we observe a significant gap between strategic aspiration and implementation in many countries. This book addresses these challenges by framing the context of digital Government, showcasing opportunities, and providing a set of international case studies that exemplify the case. Peter Drucker once famously states “You can only manage what you measure.” This is true in Government also, and I hope that the measurement approach suggested in this book will trigger a discussion that involves Government and academia alike. We are grateful for the opportunity to work with two leading universities, Hertie School of Governance in Europe and Columbia University in the United States, on this important topic. I am convinced that the book will contribute to important debates on digital government, its implications for operating models, and workforce d
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