Explorative Mediation at Work The Importance of Dialogue for Mediati
Exploring and critiquing various methods of mediation, this innovative book critically develops a new explorative practice in the field. Considering ways in which mediators may influence disputing parties, especially in the workplace where mediators are p
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EXPLORATIVE MEDIATION AT WORK The Importance of Dialogue for Mediation Practice
Explorative Mediation at Work
Roger Seaman
Explorative Mediation at Work The Importance of Dialogue for Mediation Practice
Roger Seaman Swanage, Dorset, United Kingdom
ISBN 978-1-137-51672-5 ISBN 978-1-137-51674-9 DOI 10.1057/978-1-137-51674-9
(eBook)
Library of Congress Control Number: 2016938644 © The Editor(s) (if applicable) and The Author(s) 2016 The author(s) has/have asserted their right(s) to be identified as the author(s) of this work in accordance with the Copyright, Designs and Patents Act 1988. This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Macmillan Publishers Ltd. London
Acknowledgements
I would like to especially thank Prof. Hugh Willmott of Cardiff Business School, who has most generously and kindly given me support at various turns on my way to completing this book. I was also inspired by discourse theory seminars at Essex University and the related literature. My friend Ian Coates was punctilious in helping me with punctuation and other textual corrections. I am also grateful to Maddie Holder at Palgrave for her friendly support. My greatest debt is to my family and so this book is dedicated to Yasmin and Amelia.
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Contents
1
2
3
Introduction Mediation: An Age-old Practice Definitions of Mediation The Myth of Mediator Neutrality The Parties Seek ‘Settlement’ Whilst the Mediator Imagines Dialogue Three Layers of Mediation Objective Book Structure References
1 1 2 3 7 9 11 13
A Spectrum of Mediator Influence Simplified, Generic Mediation Processes Theories and Models Encapsulating Mediation Behaviours and Practices An Overview of Styles and Varieties of Influence Evidence of Mediator Influence References
20 28 30 35
Mediation in the Workplace The Adoption of Mediation in the Workplace Government Policies
37 37 39
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