Healthcare wearable devices: an analysis of key factors for continuous use intention
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Healthcare wearable devices: an analysis of key factors for continuous use intention Sang M. Lee1 · DonHee Lee2 Received: 21 July 2020 / Accepted: 6 October 2020 © Springer-Verlag GmbH Germany, part of Springer Nature 2020
Abstract This study empirically examined the effects of internal and external factors on actual use behavior, health improvement expectancy, and continuous use intention of healthcare wearable devices. The study proposed a research model with its associated hypotheses that were tested using structural equation modeling. We also performed a comparative analysis of the two sample groups (medical personnel and general public), based on data collected from 288 healthcare wearable devices/apps users. The findings of the study indicated that internal and external factors have positive effects on actual use behavior, and health improvement expectancy and continuous use intention of healthcare wearable devices can be promoted through actual use behavior. The comparative analysis of the two groups showed that medical personnel had higher relationships among the study factors than general public. The study results shed theoretical and practical implications regarding how healthcare wearable devices or apps can be effectively used for disease prevention and health management for the users. Keywords Healthcare wearable devices · Continuous use intention · User experience · A multi-group analysis
1 Introduction With the rapid advances in mobile technology, the use of mobile devices has skyrocketed. It is estimated that more than 70% of the world’s population use mobile devices (Ericsson 2017). Markets and Markets (2017) predicts that the global mobile * DonHee Lee [email protected] Sang M. Lee [email protected] 1
College of Business, University of Nebraska-Lincoln, Lincoln, NE, USA
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College of Business Administration, Inha University, 100 Inharo, Michuhol‑gu, Incheon, South Korea
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S. M. Lee, D. Lee
healthcare market will grow from USD 63.4 billion in 2013 to 90.4 billion in 2022. According to Strategy Analytics (2019), global smartwatch shipments reached 12.3 million units in June 2019, representing a 44 percent increase from 8.6 million units in June 2018. Wearable devices are becoming an increasingly popular platform for healthcare services, particularly given the increasing interest in health, well-being, disease prevention, and fitness, as well as the paradigm shift toward healthcare that is personalized and controlled by individuals (Lee 2018). Furthermore, the shift in the medical paradigm, from disease treatment to prevention and health management, has provided the users of wearable devices new experiences that are not available from traditional healthcare-related products and services (Lee 2019). Today’s digital wearables, converged products of smart sensors, artificial intelligence (AI), the Internet of Things (IoT), big data, robots, and radar technologies, can help manage and prevent diseases. They can measure the heart rate, body temperature, blood pressure, and
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