ICTs and Development A Study of Telecentres in Rural India

Juxtaposes the global discourse on ICT-D with in-depth case studies on the pattern of access and use of telecentres to draw implications for the possible development trajectories induced by the provision of ICTs in rural hinterlands of India.

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ICTs and Development A Study of Telecentres in Rural India Maitrayee Mukerji Central University of Gujarat, India

© Maitrayee Mukerji 2013 Softcover reprint of the hardcover 1st edition 2013 978-1-137-00553-3 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted her right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2013 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries.

ISBN 978-1-349-43478-7 ISBN 978-1-137-00554-0 (eBook) DOI 10.1057/9781137005540 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 22 21 20 19 18 17 16 15 14 13

Contents List of Figures and Tables

vi

List of Abbreviations

ix

Acknowledgements

xii

1 Introduction

1

2 Perspectives on ICTs and Development

12

3 Telecentres in Rural India

28

4 Conceptual Framework and Methodology

51

5 Akshaya, Kerala

73

6 e-Choupal, Maharashtra

90

7 Drishtee, Uttar Pradesh

114

8 Pattern of Access and Use

137

9 Developmental Implications

163

Annexure I: Telecentres in Rural India

181

Annexure II: Studies on Telecentres in Rural India

188

Annexure III: Data Collection Instruments

203

Annexure IV: Distribution of Households by Socioeconomic Status

237

Notes

243

References

247

Index

262

v

List of Figures and Tables Figure 4.1

Conceptual framework

53

Tables 2.1

Linking ICTs and Development

26

3.1

Case studies and other publications

30

3.2

Select definitions and descriptions of telecentres

33

3.3

A typology of telecentres in rural India

43

3.4

Mapping of different criteria for classifying telecentres

44