Information, Organisation and Technology Studies in Organisational S
Organisational semiotics is a discipline that is concerned with the interrelationships between individuals and groups, and between humans and technology, functioning in organisations and society. Organisational semiotics opens up the prospect of theory-bu
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Information and Organisation Design Series series editors Richard M. Burton B12Srge Obel
Information, Organisation and Technology: Studies in Organisational Semiotics
Peter B. Andersen Joseph Barjis Samuel Chong Rodney J. Clarke Jan L. G. Dietz Joaquim Filipe Henk W. M. Gazendam Michael Heng Barend P. van Heusden Rena Jorna Joop Kielema Kecheng Liu Michael May Mike Newman Bernadetle Sharp Ronald K. Stamper
Editors Kecheng Liu, Rodney J. Clarke, Peter B0gh Andersen and Ronald K. Stamper
Springer Science+Business Media, LLC
Library of Congress Cataloging-in-Publication Data Information, organisation, and technology : studies in organisational semiotics I editors, Kecheng Liu ... [et aL]. p. cm. -- (lnformation and organization design series ; 1) "Selected papers presented at the Second International Workshop on Organisational Semiotics, 12 to the 14th of October, 1999, Almelo, The Netherlands"--Pref. lncludes bibliographical references and index. ISBN 978-1-4613-5662-2 ISBN 978-1-4615-1655-2 (eBook) DOI 10.1007/978-1-4615-1655-2
1. Knowledge management--Congresses. 2. Organizational effectiveness--Congresses. 3. Industrial management-oData processing--Congresses. 4. Management information systems--Congresses. 5. lnformation technology--Management --Congresses. 6. Semiotics-Congresses. 1. Title. II. Series. HD30.2 .1558 1999 658.4'038-dc21
00-052175
Copyright © 2001 bySpringer Science+Business Media New York OriginaIly published by Kluwer Academic Publishers in 2001 Softcover reprint ofthe hardcover lst edition 2001 All rights reserved. No part of this publication rnay be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher, Springer Science+Business Media., ILC.
Printed on acid-free paper.
Contents Contributors Editors' Preface
vii IX
PART 1: ORGANISATIONS 1. Semiotics, Virtual Organisations and Information Systems
Henk W. M. Gazendam 2. Unintended Uses of IS/IT Strategy Planning from an Organizational Semiotics Perspective
49
Michael Heng and Mike Newman 3. Creating the Organisation through Performance Measurements
67
Joop Kielema 4. Toward a Semiotic Theory of Cognitive Dynamics in Organisations
83
Barend P. van Heusden and Rene Jorna PART II: INFORMATION SYSTEMS
115
5. Organisational Semiotics: Informatics without the computer?
Ronald K. Stamper 6. A Semiotic Approach for Distinguishing Responsibilities in Agent-Based Systems
173
Samuel Chong and Kecheng Liu 7. A Semiotic Approach to Organisational Role Modelling for Intelligent Agents
187
Joaquim Filipe; Kecheng Liu and Bernadette Sharp 8. Combining the Demo Methodology with Semiotic Methods in Business Process Modeling Joseph Barjis; Jan L. G. Dietz and Kecheng Liu
213
Contents
PART III: MULTIMEDIA 9. Towards a Systemic Semiotic Approach to Multimedia Interface Design Rodney J. Clarke
247
10. Instrument Semiotics Michael May and Peter B. Andersen
271
11. Tearing Up Interfaces Peter B. Ander
