Measuring impact of healthcare information systems in administration and operational management
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ORIGINAL RESEARCH
Measuring impact of healthcare information systems in administration and operational management Mohammad Yamin1
•
Shaker Alharthi2
Received: 2 April 2019 / Accepted: 8 July 2019 Bharati Vidyapeeth’s Institute of Computer Applications and Management 2019
Abstract This study aims to shed light on the capabilities and effectiveness of Healthcare Information Systems in a healthcare environment. In particular, our study focuses on the administrative and operational decisions influenced by Healthcare Information Systems. For, we have chosen the case of Alhada Military Hospital in Saudi Arabia. Our study has used a descriptive and analytical approach resulting from a feedback survey involving a questionnaire. Analysis of the responses of the survey has shown appreciation by users in retrieval of health information, enquiries on the available facilities and health information, and staff efficiency. The analysis has also shown that decision making was at the most significant criterion which had a statistically significant relationship between retrieval of health information and decision making of administrative and operational decisions of medical nature. We also found a significant relationship between accessibility of health information and administrative and medical decisionmaking. Given the similarity of the healthcare organizations, the finding of our research would be valid in Saudi Arabia and Gulf Cooperation Countries. Keywords Health information systems Health informatics Health administration decision-making Operational decision-making
& Mohammad Yamin [email protected] Shaker Alharthi [email protected] 1
Faculty of Economics and Administration, Jeddah, Saudi Arabia
2
Melbourne, Australia
1 Introduction Information in hospitals and health care centers has grown and expanded to the point where it has become difficult to handle by traditional methods. It is of high importance to use supporting tools for the purpose of information analysis required for decision-making in addition to the improvement needed for this data to become more effective and efficient when been collected, stored, sorted out or recovered. The health care sector needs accurate information, which cannot be achieved unless we have good health in our brains, body, and psychology. This may incorporate interaction with additional decision support systems including inquiries about information, carrying out of cross-referencing of data obtained from outside as well as the use of data mining techniques. In this way, the information flow process is considered as one of the significant activities for Healthcare institutions. Alhada Military Hospital was selected intentionally in this study because it is one of the leading health institutions in the Saudi Kingdom with concern to the introduction of a combined system of information used for the management of healthcare institutions. It was supported by the ministry of defense and acts for the medical services of the military forces (Integrated Health Care Management Inf
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