Performance Evaluation of CRM in Securities Investment Consulting Business Based on Fuzzy-AHP
Performance evaluation plays an important role in the customer relationship management (CRM) process. This paper is to evaluate CRM performance of investment consulting business of securities companies based on analytic hierarchy process and fuzzy compreh
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The International Conference on Industrial Engineering and Engineering Management th
The 19th International Conference on Industrial Engineering and Engineering Management
Ershi Qi • Jiang Shen • Runliang Dou Editors
The 19th International Conference on Industrial Engineering and Engineering Management
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Editors Ershi Qi Industrial Engineering Institution of College of Management and Economics Tianjin University China, People’s Republic
Jiang Shen Industrial Engineering Institution of College of Management and Economics Tianjin University China, People’s Republic
Runliang Dou Industrial Engineering Institution of College of Management and Economics Tianjin University China, People’s Republic
ISBN 978-3-642-37269-8 ISBN 978-3-642-37270-4 (eBook) DOI 10.1007/978-3-642-37270-4 Springer Heidelberg New York Dordrecht London Library of Congress Control Number: 2013937993 © Springer-Verlag Berlin Heidelberg 2013 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
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A New Waveform Design for Phase-Coded Quasi-CW Radar System .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . Wei-gui Zeng, Ying-feng Sun, and Ming-gang Liu
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Research on Human Factors Engineering
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