Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher E
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Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education S. M. Riad Shams 1 & Zhanna Belyaeva 2
Received: 15 April 2016 / Accepted: 7 March 2017 # Springer Science+Business Media New York 2017
Abstract Similar to many other types of organisations, the successful development of higher education institutions generally depends on proactive multi-stakeholder management strategy. As a social responsibility of universities, quality assurance (QA) of higher education is already an established research domain. However, the issues that serve as driving factors in higher education’s quality are acknowledged in this vast knowledge stream in a dispersed way. An objective of this paper is to provide a quick snapshot of the major QA driving factors in higher education. Another objective here is to discuss the significance of these existing QA driving factors in higher education as prospective antecedents of knowledge management among the key stakeholders in the higher education sector and beyond. An inductive constructivist approach is followed to review the relevant QA driving factors from the extant scholarly views. A number of relevant factors are précised from the literature that would be instrumental to uphold quality in higher education. The discussion demonstrates that these factors are also significant to transfer and share knowledge between the key stakeholders not only for universities, but also for businesses, governments and other organisational stakeholders. The paper proposes a framework of the QA drivers’ application for meaningful knowledge transfer between diverse stakeholders and clarifies the framework’s managerial implications. This conceptual framework specifies different scenarios and perspectives of QA drivers’ application in the global education sector. The academic
* S. M. Riad Shams [email protected] Zhanna Belyaeva [email protected]
1
Ural Federal University, Yekaterinburg, Sverdlovskaya oblast’ 620002, Russia
2
Graduate School of Economics and Management, International Economics and International Business, External Academic Relations, Research Unit for Global Social Responsibility Excellence, BRICS Study Center, EMRBI, Ural Federal University, Yekaterinburg, Russia
J Knowl Econ
novelty is based on the inductive approach applied in the paper. QA practitioners will be able to follow these factors as steering phenomena to effectively assure quality, in relation to their multi-stakeholder relationships in higher education and beyond. Keywords Quality assurance . Higher education management . Intrinsic and extrinsic qualities . Stakeholder knowledge management
Introduction Quality assurance in a service delivery process is usually an important factor for innovation and development in overall management processes of an organisation (Campanella et al. 2013; Izzrech et al. 2013). In general, higher education is a service. Service is defined as ‘the application of specialized competences (e.g. knowledge and skills), th
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