Social Media for Government Services
This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant
- PDF / 11,543,175 Bytes
- 411 Pages / 453.543 x 683.15 pts Page_size
- 107 Downloads / 261 Views
Social Media for Government Services
Social Media for Government Services
Surya Nepal · Cécile Paris Dimitrios Georgakopoulos Editors
Social Media for Government Services
13
Editors Surya Nepal CSIRO Data61 Sydney Australia
Dimitrios Georgakopoulos RMIT University Melbourne, VIC Australia
Cécile Paris CSIRO Data61 Sydney Australia
ISBN 978-3-319-27235-1 ISBN 978-3-319-27237-5 (eBook) DOI 10.1007/978-3-319-27237-5 Library of Congress Control Number: 2015956115 © Springer International Publishing Switzerland 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Cover image: Screenshots of systems developed by Data61 at CSIRO This image is taken with the permission of CSIRO Data61 and contains images from the following social media systems:Emergency Situation Awareness (ESA), the Next Step Online Community and Vizie, a social media monitoring tool. Printed on acid-free paper This Springer imprint is published by SpringerNature The registered company is Springer International Publishing AG Switzerland
Preface
Governments at all levels (local, state or federal) are seeking better communication means, greater transparency, more participation from and collaboration with citizens in a range of government activities, ranging from disseminating information to formulating policies and delivering services. In addition, governments are under constant pressure to deliver more with less. In recent times, social media has been particularly appealing to advance these goals because of the increased participation of the population on sites like Facebook, Twitter, YouTube and Flickr. As a result, increasing numbers of government departments and agencies have started using social media as part of their channels of interactions with citizens. Although the use of social media has been increasing rapidly in recent times, there are still a number of significant challenges associated with it regarding citizens’ privacy, veracity of content, governance policies and framework, the integrat
Data Loading...
