The Social Pragmatics of Communication with Social Robots: Effects of Robot Message Design Logic in a Regulative Context
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The Social Pragmatics of Communication with Social Robots: Effects of Robot Message Design Logic in a Regulative Context Autumn Edwards1
· Chad Edwards1
· Andrew Gambino2
Accepted: 23 February 2019 © Springer Nature B.V. 2019
Abstract When social robots are used in communicative contexts, the norms, values, and expectations associated with the process of communication itself are important considerations. Message design logics (MDL) are working models of communication that lead to distinct ways of thinking about communication situations and reasoning from goals to messages. The three MDLs are expressive, conventional, and rhetorical. Respectively, they treat communication as a vehicle for the transmission of information, a game to be played cooperatively according to social norms, and the creation and negotiation of social selves and situations. In human communication, there is an observed preference for partners and messages that display the most sophisticated rhetorical MDL. The purpose of this study was to test/extend the theory of MDL and communication pragmatics in HRI. An online between-subjects experiment of 511 U.S. American adults was conducted to determine the effects of a social robot’s MDL and goal structure on people’s evaluations of the message and its source in a hypothetical regulative context, or a situation in which one individual is faced with the need to control or correct the behavior of another. Results demonstrated that rhetorical message designs led to the most positive impressions of the robot in terms of predicted communication success, goal-relevant attributes (ability to motivate and provide face support), competence, credibility, and attractiveness. Findings mirror results in earlier studies of human communication establishing an MDL sophistication advantage in communication dilemmas. Analysis of qualitative responses showed that participants understood the robot’s overall communication pragmatic differently on the basis of the MDL it demonstrated. Keywords Mutual shaping · Message design logic · Social robots · Credibility · Face support · Attraction · Regulative situations
1 Introduction The mutual shaping of technology and society draws attention to the ways in which social and cultural factors influence the design, implementation, use, and evaluation of technologies, as well as the construction of their social meanings and value [1–3]. When social robots are used in communicative contexts, the norms, expectations, and values people associate with the process of communication itself are important considerations [4,5]. Individuals’ understandings of what
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Chad Edwards [email protected] Autumn Edwards [email protected]
1
Communication and Social Robotics Labs, Western Michigan University, Kalamazoo, USA
2
Penn State University, University Park, USA
communication is, what it may be used to accomplish, and what counts as effective and appropriate likely will influence the degree to which they accept, evaluate favorably, and rely upon the conversational contributio
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