Trust and Incidents The Dynamic of Interpersonal Trust between Patie
Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incident
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Katja Beitat
Trust and Incidents The Dynamic of Interpersonal Trust between Patients and Practitioners
Katja Beitat Leipzig, Germany This book is an updated version of a PhD thesis submitted at the University of Leipzig (2014)
ISBN 978-3-658-09669-4 ISBN 978-3-658-09670-0 (eBook) DOI 10.1007/978-3-658-09670-0 Library of Congress Control Number: 2015937268 Springer VS © Springer Fachmedien Wiesbaden 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, speci¿cally the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on micro¿lms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a speci¿c statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer VS is a brand of Springer Fachmedien Wiesbaden Springer Fachmedien Wiesbaden is part of Springer Science+Business Media (www.springer.com)
Acknowledgement This book is adapted from a dissertation, which would not have been possible without the generous support from many people and organisations. The book includes some minor updates and amendments in response to the examiners’ reports. Firstly, I’d like to thank Professor Dr Günter Bentele for his guidance throughout the process despite being located on the other side of the world for most of the time. I also thank Professor Roderick Iedema for the invaluable discussions we had, his support and guidance. I’d like to thank Kieran Pehm, the Commissioner of the NSW Health Care Com-‐ plaint Commission, who not only offered practical support that allowed me to write this book, but also his insight that had an influence on the way I ap-‐ proached the topic. Ideas from discussions with other colleagues at the Com-‐ mission over the years have also influenced this book and particularly the con-‐ clusions I offer. I extend my greatest gratitude to the participants of the empirical studies – those patients and practitioners who were willing to share their experiences, despite in m
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