User Acceptance of SaaS ERP Considering Perceived Risk, System Performance and Cost
The use of cloud solution to support ERP system has become the priority of many organizations to stay competitive in the current global world. This research will be focusing on the user acceptance of SaaS ERP (SAP ByDesign) in a global construction tool p
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Abstract The use of cloud solution to support ERP system has become the priority of many organizations to stay competitive in the current global world. This research will be focusing on the user acceptance of SaaS ERP (SAP ByDesign) in a global construction tool provider considering perceived risk, cost and system performance. Due to many unique variables, the purpose of this research is to analyze and investigate issues related to acceptance of SaaS in the construction tool provider companies. The results of this research can help both organizations and researchers to build a fundamental level on understanding how these factors that can predict the user acceptance of SaaS ERP in a global construction tool provider company which significantly beneficial. 80 users ranging from executive and higher management level globally were targeted. SAS Enterprise Guide 5.1 was used to analyze respondents’ data and SAS dataset was then run by SAS Enterprise Guide 5.1 to produce descriptive analysis, Cronbach alpha, factor analysis and PLS-SEM will be used to analyses the responses and each hypothesis will be tested based on the data consolidated. Lastly, Partial Least Square- SEM will be performed to summarize and give an analysis of the research model proposed.
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Introduction
In this era of modernization, cloud computing has been attracting many interests from various organizations to gain benefits and improve productivity. Cloud computing is an innovative solution in the computing world which highlights the introduction of a new computing paradigm (Luis et al., 2008, Buyya et al., 2008). Since then, cloud computing has attracted a number of customers as the advanced development of cloud computing has significantly reduced the cost of use of T.-M. Lim · A.S.-H. Lee · M.-K. Yap() Department of Information Systems, Sunway University, Petaling Jaya, Malaysia e-mail: {tongmingl,angelal}@sunway.edu.my, [email protected] © Springer Science+Business Media Singapore 2016 K.J. Kim and N. Joukov (eds.), Information Science and Applications (ICISA) 2016, Lecture Notes in Electrical Engineering 376, DOI: 10.1007/978-981-10-0557-2_6
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computing infrastructures and mass storage capabilities as well as removing the heavy investments on Information Technology (IT) infrastructure (Shimba, 2010 ). Cloud computing has various types of services which can be categorized as infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS) and software-as-aService (SaaS). Although cloud computing is widely adopted in many global organizations, there are a number of challenges or barriers which inhibit the effective process of adoption among the users. The researched company had chosen SAP BusinessByDesign as their SaaS after much consideration. SAP Business ByDesign is one of the SaaS ERP that supports their customers to run their daily business efficiently. This research studies on Construction Tools Provider which is located globally. Construction Tools Provider had implemented SAP BusinessByDesign to provide similar
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