Workplace Mediation: Searching for Underlying Motives and Interests
This chapter argues and illustrates with a case study that an efficient mediation of a conflict between two or more conflict partners should be based on the analysis of the underlying structure of the conflict. This underlying deep structure of the confli
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Katalien Bollen Martin Euwema Lourdes Munduate Editors
Advancing Workplace Mediation Through Integration of Theory and Practice
Industrial Relations & Conflict Management Volume 3
Series Editors Martin Euwema, Faculty of Psychology and Educational Sciences, University of Leuven, Leuven, Belgium Lourdes Munduate, Faculty of Psychology, University of Seville, Seville, Spain
Disseminating cutting edge theories and empirical research in the field of industrial relations and conflict management, from an interdisciplinary approach, and firmly based in theories on human behaviour in relation to work and organizations. Formally the series will publish monographs and contributed or edited volumes from leading psychology scholars. Specifically, the series integrates theories and research from industrial relations (sociology, business, law and psychology), with those on conflict management, mediation and more generally well-being and productive behaviour in the workplace. Volumes in this series respond to the demands of policymakers and the public, remaining relevant and applicable for science, industry and society. Delivering relevant research and conclusions from local, regional, national and international perspectives. The aim of the series is to contribute to cooperative and constructive relations in organizations at three levels: organizational level, team level and interpersonal level. The series will contribute to the existing academic research and literature by providing an advanced publication platform for improving the science of understanding industrial relations and conflict management. Publishing volumes which deliver valuable contributions from the range of developing perspectives on this subject. More information about this series at http://www.springer.com/series/13458
Katalien Bollen • Martin Euwema Lourdes Munduate Editors
Advancing Workplace Mediation Through Integration of Theory and Practice
Editors Katalien Bollen Department of Educational Research and Development Maastricht University Maastricht, The Netherlands
Martin Euwema Department of Psychology University of Leuven Leuven, Belgium
Lourdes Munduate Faculty of Psychology University of Seville Seville, Spain
ISSN 2199-4544 ISSN 2199-4552 (electronic) Industrial Relations & Conflict Management ISBN 978-3-319-42841-3 ISBN 978-3-319-42842-0 (eBook) DOI 10.1007/978-3-319-42842-0 Library of Congress Control Number: 2016956695 © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this public
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