Service Parts Management Demand Forecasting and Inventory Control
With the pressure of time-based competition increasing, and customers demanding faster service, availability of service parts becomes a critical component of manufacturing and servicing operations. Service Parts Management first focuses on intermittent de
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Nezih Altay Lewis A. Litteral Editors
Service Parts Management Demand Forecasting and Inventory Control
123
Editors Assoc. Prof. Nezih Altay Department of Management DePaul University 1 E. Jackson Blvd. Depaul Center 7000 Chicago, IL 60604 USA e-mail: [email protected]
ISBN 978-0-85729-038-0
Assoc. Prof. Lewis A. Litteral Robins School of Business University of Richmond Westhampton Way 28 Richmond, VA 23173 USA e-mail: [email protected]
e-ISBN 978-0-85729-039-7
DOI 10.1007/978-0-85729-039-7 Springer London Dordrecht Heidelberg New York British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Ó Springer-Verlag London Limited 2011 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licenses issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc., in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. Cover design: eStudio Calamar S.L. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Dedications To my wife and best friend, Ozge, for standing by me without reservation, and my daughter, Ela who I love like the oceans. N. A. To the one and only, Anna, my wife and best friend in life; Daniel, Catie, and Drew, the three who make it worthwhile; and Cash, Penny, and Archie who bring joy to all of us. L. A. L.
Preface
There are 14 distinct contributions to this volume from authors who hail from more than ten countries representing universities from six countries around the world. Although their approaches to the management of spare parts are widely divergent, everyone involved in the project agrees on two things: first, the management of spare parts is important because of its prevailing nature and magnitude and second, the problems associated with the management of spare parts are complex and really very hard. The first point is the motivation for the volume and we think that the second point is moderated somewhat by the talent, experience, and hard work of the authors whose work is presented. Many industries rely on the management of spare parts including military weapon systems in naval and aircraft applications, commercial aviation, information technology, telecom, automotive, and white goods s
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