Serviceology for Designing the Future Selected and Edited Papers of
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced wor
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viceology for Designing the Future Selected and Edited Papers of the 2nd International Conference on Serviceology
Serviceology for Designing the Future
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Takashi Maeno • Yuriko Sawatani • Tatsunori Hara Editors
Serviceology for Designing the Future Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors Takashi Maeno Graduate School of System Design and Management Keio University Yokohama Japan
Yuriko Sawatani Graduate School of Entrepreneurship Tokyo University of Technology Tokyo Japan
Tatsunori Hara The University of Tokyo Kashiwa Japan
ISBN 978-4-431-55859-0 ISBN 978-4-431-55861-3 DOI 10.1007/978-4-431-55861-3
(eBook)
Library of Congress Control Number: 2016942046 © Springer Japan 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer Japan KK
Preface
Services are not merely key economic activities, but also major factors that improve our quality of life, make local communities prosperous, and then provide a foundation for solving emerging issues. In an increasingly globalized market, it is necessary to increase the economic value of products and services, as well as to enrich their value (life value) for every individual citizen using those services. In addition, in order to bring solutions to emerging social issues, such as an aging society and social security, and to global challenges, such as energy and environmental issues, it is necessary to design a system that facilitates co-creative consensus-building efforts among the stakeholders in the services sector. Traditionally, service-related research has developed in individual fields such as management, marketing, information engineering, and design engineering. However, to provide better services to our society, it is critical that social sciences, human sciences, and engineering sciences work together as well as establish a strong partn
