Studying productivity using a synergy between the balanced scorecard and analytic network process
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Studying productivity using a synergy between the balanced scorecard and analytic network process Sara Fanati Rashidi1 Accepted: 8 July 2020 © Operational Research Society of India 2020
Abstract In the competitive world of today, productivity, as a philosophy and viewpoint based on the strategy of improvement, is considered the most important approach available to service and manufacturing organizations for a stronger presence in the market, production growth, and expansion of activities. Indeed, total productivity management is the most important basis for activities in modern management. Low productivity levels are among the most serious issues in Iran, and all development plans emphasize the improvement of productivity as an important resource for economic growth. In this research, we study productivity and the influential factors in evaluating productivity in terms of human resources. We use the balanced scorecard (BSC) approach and the analytic network process for initial identification of effective indicators in productivity measurement. One of the advantages to this approach is that it uses all criteria and indicators in its evaluation process. Next, we use multiple-attribute decision-making methods to check our indicators. Moreover, we analyze our research findings across three scenarios, relying heavily on comments from experts in the oil industry. Keywords Balanced scorecard · Analytic network process · Productivity · Multiattribute decision making approach (MADM)
1 Introduction Considering the turn to development, particularly sustainable development, in the outlook of countries, and consequently the outlook of active institutions and organizations, nowadays, management sciences generally provide two main solutions to the issue: 1—Increasing the production resources, including the workforce and * Sara Fanati Rashidi [email protected] 1
Mathematics Department, Islamic Azad University, Shiraz Branch, Shiraz, Iran
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capital; and 2—Increasing the productivity or the exploitation of existing production factors, which is achieved through improved management. The bigger the role of improved productivity is in the improvement of production, the more developed the economy is considered to be. The oil and gas sector in Iran is ranked the lowest among economic sectors in terms of productivity. This sector has had a 1.3% annual growth from 1996 to 2007, while the productivity indicator of overall factors has gone down by an annual rate of 2.3% during the same period; therefore, not only there has not been any increase in production, there has been a reduction in revenue and added value. The basic question arising in this regard is that: why has productivity had a decreasing trend in the oil and gas sector and what solutions are there to improve it? Technically, performance evaluation is one of the main tasks of any organization, as well as being an aspect of performance management, which has been carried out in the past mostly by utilizing financial indicators. In the la
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