The Agile Enterprise Reinventing your Organization for Success in an
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THE
AGILE ENTERPRISE Reinventing your Organization for Success in an On Demand World
NIRMAL PAL
eBusiNt;ss RESEARCH SMEAL COLLEGE OY
CENTER BUSINESS
PENNSYLVANIA STATE UNIVERSITY
• DANIEL C. PANTALEO STRATEGIC ISSUES GROUP
SAPAG
fyA Springer
Library of Congress Catalog ing-in-Publication Data A CLP. Catalogue record for this book is available from the Library of Congress. ISBN 0-387-25077 -8 (HC)
ISBN 0-387-24373 -9 (SC)
e-ISBN 0-3S7-25078-6
Printed on acid-free paper. © 2005 Springer Science*Business Media, Inc. All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Scienc&4-I}usiness Media, lnc. t 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now know or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks and similar terms, even it' the arc not identified as such, is not to be taken as an expression of opinion as to whether or not they arc subject to proprietary rights. Printed in the United States of America, 9 8 7 6 5 4 3 2 1 spnngeronline.com
SPIN 11363873
Dedication To the corporate sponsors oj the (Business Research Center at the SMEAL College of Business at the Pennsylvania State University for their financial and material support, as well as their enthusiasm in publishing this book, —Nirnial Pal —Daniel C. Pantaleo
To my wife, Mitra, my daughters Nee/a and Nupur. and my grand children Nina and Nilihilfor their sustaining love and support. —Nirmal Pal
To my wife. Judy, and all of my children, Elizstbeth, Sarah, Schotland, and Briumion, for their sustaining love and support and for the innovation and agility they each demonstrate in doingso, —Daniel C Pamaleo
Table of Contents Acknowledgements Introduction: The Agile Enterprise: Reinventing Your Organization for Success in an On Demand Vforld
xiii 1
BY NIRMAL PAL AND DANIEL C. PANTALEO
Chapter 1: Emergence of the Agile Enterprise: Building Organizations for the Global, Digital Economy
11
BY N:RMAL PAL AND MICHAEL LIM
Introduction Em erging Agility Agile Enterprise Organizing for Agility Visions and Values Breakthrough Culture Adaptive!Innovative Team
Adaptive Infrastructure Conclusion
Chapter 2: Business Process Automation: A Framework foi Combining Best and Next Practices for the Agile Enterprise
33
BY MATHIAS KIRCHMER AND DANIEL C. PANTALEO
Introduction Business Agility Through Best and Next Practices Business Process Automation as Enabler The Business Process Factory; A Critical Link
Chapter 3: Services are the Language and Building Blocks of an Agile Enterprise BY MICHAEL URAM AND BILL STEPHENSON
Introduction Agile Enterprises Deliver Value in the Form sfServices
49
viii
THE AGILE ENTERPRISE
The Architecture of Agility: Services art- the Building Blocks of a
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