The Value Imperative Harvesting Value from Your IT Initiatives
The advances of modern computer-based innovation have been mind-bogglingly fast and have changed both business and everyday life around the world. But change has not come evenly. The very pace of technological advancement has tended to hide some fundament
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Gerald G. Grant • Robert Collins
The Value Imperative Harvesting Value from Your IT Initiatives
Gerald G. Grant Carleton University Ottawa, Canada
Robert Collins Ottawa, Canada
ISBN 978-1-137-59039-8 ISBN 978-1-137-59040-4 DOI 10.1057/978-1-137-59040-4
(eBook)
Library of Congress Control Number: 2016908962 © The Editor(s) (if applicable) and The Author(s) 2016 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Nature America Inc. New York
For Joan and Jill
Preface
Fate brought us together in 2008, when the city of Ottawa put together a task force to look at how it was using information technology (IT). We came from very different backgrounds. One of us had been in the high-tech industry for more than 25 years working largely in the private sector. The other had been in the halls of academe. Despite this difference, we were both students of IT and how organizations used it. As a CIO, it was painfully obvious to Rob that it was very difficult to bring technology to bear to truly affect organizations. This was not just from experience in one corporation but also through interactions with many customers visited around the world. It seemed that every CIO was struggling with the same problems. Few had had real and lasting success. Many were challenged by the inability of IT executives to be part of the strategic discussion. As an academic researcher, Gerry had been very deliberately studying how corporations and governments invested in IT and what they got from those investments. Almost every organization understood that they needed IT to be competitive or deal with the pressures of growth with limited budgets. However, very few were satisfied with the results of the significant investments made in those technologies. Both of us had come to the conclusion that, as an industry, we weren't very good at ensuring value was delivered from
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