Measuring the Business Value of IT

Firms have consistently struggled to measure the business value of information technology (IT). In an era where IT is transitioning to a services model, firms are replacing capital expenditure with operating expenditure. The implications for IT business v

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Measuring the Business Value of Cloud Computing Edited by Theo Lynn · John G. Mooney Pierangelo Rosati · Grace Fox

Palgrave Studies in Digital Business & Enabling Technologies

Series Editors Theo Lynn Irish Institute of Digital Business DCU Business School Dublin, Ireland John G. Mooney Graziadio Business School Pepperdine University Malibu, CA, USA

This multi-disciplinary series will provide a comprehensive and coherent account of cloud computing, social media, mobile, big data, and other enabling technologies that are transforming how society operates and how people interact with each other. Each publication in the series will focus on a discrete but critical topic within business and computer science, covering existing research alongside cutting edge ideas. Volumes will be written by field experts on topics such as cloud migration, measuring the business value of the cloud, trust and data protection, fintech, and the Internet of Things. Each book has global reach and is relevant to faculty, researchers and students in digital business and computer science with an interest in the decisions and enabling technologies shaping society. More information about this series at http://www.palgrave.com/gp/series/16004

Theo Lynn John G. Mooney Pierangelo Rosati  •  Grace Fox Editors

Measuring the Business Value of Cloud Computing

Editors Theo Lynn Irish Institute of Digital Business DCU Business School Dublin, Ireland

John G. Mooney Graziadio Business School Pepperdine University Malibu, CA, USA

Pierangelo Rosati Irish Institute of Digital Business DCU Business School Dublin, Ireland

Grace Fox Irish Institute of Digital Business DCU Business School Dublin, Ireland

ISSN 2662-1282     ISSN 2662-1290 (electronic) Palgrave Studies in Digital Business & Enabling Technologies ISBN 978-3-030-43197-6    ISBN 978-3-030-43198-3 (eBook) https://doi.org/10.1007/978-3-030-43198-3 © The Editor(s) (if applicable) and The Author(s) 2020. This book is an open access publication. Open Access  This book is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence and indicate if changes were made. The images or other third party material in this book are included in the book’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the book’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and th