The Viability of Organizations Vol. 2 Diagnosing and Governing Organ
Organizations are complex social systems, and dysfunctionalities can settle in very quickly and almost unnoticed, costing valuable time and resources. In a highly volatile and complex world where mistakes are virtually unforgivable, the ability to rapidly
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The Viability of Organizations Vol. 2 Diagnosing and Governing Organizations
The Viability of Organizations Vol. 2
Wolfgang Lassl
The Viability of Organizations Vol. 2 Diagnosing and Governing Organizations
123
Wolfgang Lassl Pure Management Group Vienna, Austria
ISBN 978-3-030-16472-0 ISBN 978-3-030-16473-7 https://doi.org/10.1007/978-3-030-16473-7
(eBook)
© Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
To Ulli, Veronika, and Armin for their patience, ideas, and support and in tribute to Stafford Beer († 2002) a brilliant, versatile, experienced management thinker who had the courage to explore new ways
Contents
Part I 1
2
Diagnosing the Systemic Architecture of Organizations
“This Has Historical Reasons …”—Dysfunctionalities in the Basic Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Dysfunctionalities Due to Missing System Elements . . . . . 1.2 Dysfunctionalities Related to the Control and Information Channels in the VSM . . . . . . . . . . . . . . . 1.3 Dysfunctionalities Due to Divided System Functions . . . . 1.4 Dysfunctionalities in the Organization–Environment Relationship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.4.1 Inadequate Boundaries Between the Environment and Organization . . . . . . . . . . . . . . . . . . . . . . . . 1.4.2 Faulty Sensors and the Role of Expectations, Hope, and the Organization’s Self-image . . . . . . . 1.4.3 The Problem of Overlapping Environments . . . . . References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “Preventing Chaos”—The Dynamic Perspective of the VSM . 2.1 Organizations as Systems of Multiple Dynami
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