Trust and Communication in a Digitized World Models and Concepts of
This book explores models and concepts of trust in a digitized world. Trust is a core concept that comes into play in multiple social and economic relations of our modern life. The book provides insights into the current state of research while presenting
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Bernd Blöbaum Editor
Trust and Communication in a Digitized World Models and Concepts of Trust Research
Progress in IS
More information about this series at http://www.springer.com/series/10440
Bernd Bl€obaum Editor
Trust and Communication in a Digitized World Models and Concepts of Trust Research
Editor Bernd Bl€obaum University of Mu¨nster Mu¨nster, Germany
ISSN 2196-8705 ISSN 2196-8713 (electronic) Progress in IS ISBN 978-3-319-28057-8 ISBN 978-3-319-28059-2 (eBook) DOI 10.1007/978-3-319-28059-2 Library of Congress Control Number: 2016931279 Springer Cham Heidelberg New York Dordrecht London © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com)
Preface
“Trust dies but mistrust blossoms.” (Sophocles)
Often, not until times of crisis do we realize how fragile trust relations are. Normally, we experience a state of intimacy or familiarity with partners and friends, but also vis-a-vis organizations and institutions. We do not realize, however, that the banking and financial system are fraught with risk. As regards science, we do not expect scientific misconduct. Moreover, before the revelations by Edward Snowden, it seemed impossible that intelligence services would spy on the phone and mail traffic of private people and politicians. Finally and most recently, a respectable German automobile manufacturer has been caught manipulating emission tests, thereby destroying its customers’ trust. While living and acting within an environment of trustworthiness vis-a-vis people, organizations, and institutions, only crises reveal the risks entailed. That is when intimacy and familiarity—conditions that neglect risk— turn into trust, and risk is perceived as a central element to this relation. Thus, trust constitutes a relationship shaped by risk, in which the person who trusts makes him
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