Tutorbot: A Chatbot for Higher Education Practice
In this paper, we present the design of Tutorbot – a chatbot software to support learning and teaching in higher education. We account for the implementation of the design as a proof-of-concept and share reflections from experiences in the design and impl
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Sara Hofmann Oliver Müller Matti Rossi (Eds.)
Designing for Digital Transformation Co-Creating Services with Citizens and Industry 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020 Kristiansand, Norway, December 2–4, 2020, Proceedings
Lecture Notes in Computer Science Founding Editors Gerhard Goos Karlsruhe Institute of Technology, Karlsruhe, Germany Juris Hartmanis Cornell University, Ithaca, NY, USA
Editorial Board Members Elisa Bertino Purdue University, West Lafayette, IN, USA Wen Gao Peking University, Beijing, China Bernhard Steffen TU Dortmund University, Dortmund, Germany Gerhard Woeginger RWTH Aachen, Aachen, Germany Moti Yung Columbia University, New York, NY, USA
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More information about this subseries at http://www.springer.com/series/7409
Sara Hofmann Oliver Müller Matti Rossi (Eds.) •
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Designing for Digital Transformation Co-Creating Services with Citizens and Industry 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020 Kristiansand, Norway, December 2–4, 2020 Proceedings
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Editors Sara Hofmann University of Agder Kristiansand, Norway
Oliver Müller University of Paderborn Paderborn, Germany
Matti Rossi Aalto University Aalto, Finland
ISSN 0302-9743 ISSN 1611-3349 (electronic) Lecture Notes in Computer Science ISBN 978-3-030-64822-0 ISBN 978-3-030-64823-7 (eBook) https://doi.org/10.1007/978-3-030-64823-7 LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI © Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
Welcome to the proceedings of the 15th International Confere
