A Framework of Knowledge Management Platform for Middle and Small Business
“Ruled by orders instead of rules” is a severe problem that restricts the development of the most middle and small businesses in China. It overemphasizes the influence of some key employee’s ability (“able person”) and ignores the rule system. Based on th
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Management School of Graduate University of Chinese Academy of Sciences, 100080, Beijing, China [email protected] Chinese Academy of Sciences Research Center on Data Technology and Knowledge Economy, 100080, Beijing, China Graduate University of Chinese Academy of Sciences, 100080, Beijing, China
Summary. “Ruled by orders instead of rules” is a severe problem that restricts the development of the most middle and small businesses in China. It overemphasizes the influence of some key employee’s ability (“able person”) and ignores the rule system. Based on the study of knowledge management and its implementations, we analyzed the reasons of the “able person” problem, and found that the key factor is lacking of an effective knowledge management system to share skills and experiences in the company. Referred from the current research on knowledge management and a consulting company’s solutions, a simple and effective knowledge management platform has been constructed, it consists of knowledge collection, transformation and accumulation and runs together with business operation systems. It can collect knowledge both from employees and from open data, the Web or information systems by data mining. Its application in a Chinese company shows that the framework of knowledge management platform can be applied efficiently and can solve “able person” problem well.
Keywords: Knowledge Management, Middle and Small Businesses, Knowledge Management Platform, Business-Oriented Knowledge Management, “Able Person” Problem
14.1 Introduction In the past few years, corporate management skill has been improving, but most Chinese middle and small businesses are not able to undertake big projects due to lack of resources. They have to hire “able person” on short-term to fulfill important tasks. These caused a severe problem called “able person” problem which means “ruled by men instead of rules” that restricts the development of the company, it overemphasizes the influence of “able person” and ignores the rule system. “Able person” is usually not reliable and the companies that rely on “able person” often make the function of their company system weaker and weaker. X. Li et al.: A Framework of Knowledge Management Platform for Middle and Small Business, Studies in Computational Intelligence (SCI) 123, 233–248 (2008) c Springer-Verlag Berlin Heidelberg 2008 www.springerlink.com
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In recent years, many companies have been aware of the weakness of “able person” culture and its negative impacts on a company’s development. However, this problem is very difficult to solve because companies are often lack of system management knowledge and skilled persons to fulfill a rule-based system. In order to solve the above problems in middle and small businesses, there has been a growing interest in treating knowledge management as a significant organizational resource [1] and emphasize the important role of knowledge management systems on strategic management, innovation practice, organizational learning [2], process reengineering [3] an
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