Building consistent formal specification for the service enterprise agility foundation
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Building Consistent Formal Specification for the Service Enterprise Agility Foundation
Natalia Kryvinska
Received: 26 July 2012 / Accepted: 17 November 2012 / Published: 31 December 2012 © The Society of Service Science and Springer 2012
ABSTRACT Contemporary service enterprises face challenges of the rapidly evolving technologies and business environments. Thus, the precise analysis and the accurate planning can be a key to the selection of the “right” strategies for IT investments and the implementation of any new technologies. Consequently, the purpose of this paper is to contribute to the profiling and development a “Fail-safe” (i.e., Consistent) Service-oriented formal model to support architectural decisions in service enterprise planning, and dynamic business activities managing by “Fault-tolerant” design. Furthermore, the objective is to construct a “process/formal model” that can be applied by services providers in assignments concerning enterprise architecture, or IT architecture, planning and development. And, in turn, the goal of the “process/formal model” is to cover both areas of activity: the planning and enterprise processes effective management and development with a dependable (i.e., “Fault-tolerant”) methodology to save time and resources along the life-cycle. KEYWORDS Consistent Process/Formal Model, Dependable Planning and Managing Methodology, Enterprise Agility Foundation, Service Enterprise.
Natalia Kryvinska ( ) Secure Business Austria-SBA Research GmbH, Vienna, Austria Favoritenstrasse 16, A-1040 Vienna Department of e-Business School of Business, Economics and Statistics University of Vienna Bruenner Str. 72, A-1210 Vienna e-mail: [email protected]
236 Natalia Kryvinska
1. INTRODUCTION It is argued in (Ross et al. 2006) that individuals can carry out complicated responsibilities “almost automatically”, without thinking about their extreme complexity. Also, Ross et al. 2006 state that with increased experience and knowledge humans are able to achieve more and more complex goals. On the begin however, certain attention and efforts are still needed, nevertheless they turn out fast to be a “second nature.” And, after a while some individuals can succeed with exceptional skills. This becomes possible by humans because of routine repeating of tasks. Then, these routine tasks’ repeating transforms into the expertise and can be performed “almost automatically”, i.e. without additional thinking. As further step Ross et al. point out-“Because experts need not focus on routine activities in their field, they can concentrate on achieving greatness.” This theme is considered and deliberated also in (Pulkkinen 2006, Armour and Kaisler 2001, Andrews 1994). Consequently, let’s compare this to the business activities performed at the enterprises using Ross et al. ideas. They claim that enterprises cannot compete with human brain intelligence. “Activities as simple as sending an invoice, taking an order can easily go wrong -even after considerable practice. To focus management attention
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