Business Process Management 9th International Conference, BPM 2011,
This book constitutes the refereed proceedings of the 9th International Conference on Business Process Management, BPM 2011, held in Clermont-Ferrand, France, in August/September 2011. The volume contains 22 revised full research papers carefully reviewed
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Editorial Board David Hutchison Lancaster University, UK Takeo Kanade Carnegie Mellon University, Pittsburgh, PA, USA Josef Kittler University of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Alfred Kobsa University of California, Irvine, CA, USA Friedemann Mattern ETH Zurich, Switzerland John C. Mitchell Stanford University, CA, USA Moni Naor Weizmann Institute of Science, Rehovot, Israel Oscar Nierstrasz University of Bern, Switzerland C. Pandu Rangan Indian Institute of Technology, Madras, India Bernhard Steffen TU Dortmund University, Germany Madhu Sudan Microsoft Research, Cambridge, MA, USA Demetri Terzopoulos University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max Planck Institute for Informatics, Saarbruecken, Germany
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Stefanie Rinderle-Ma Farouk Toumani Karsten Wolf (Eds.)
Business Process Management 9th International Conference, BPM 2011 Clermont-Ferrand, France August 30 - September 2, 2011 Proceedings
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Volume Editors Stefanie Rinderle-Ma University of Vienna Faculty of Computer Science Workflow Systems and Technology Vienna, Austria E-mail: [email protected] Farouk Toumani Blaise Pascal University Laboratoire LIMOS - CNRS Clermont-Ferrand, France E-mail: [email protected] Karsten Wolf University of Rostock Institute of Computer Science Rostock, Germany E-mail: [email protected]
ISSN 0302-9743 e-ISSN 1611-3349 ISBN 978-3-642-23058-5 e-ISBN 978-3-642-23059-2 DOI 10.1007/978-3-642-23059-2 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2011933596 CR Subject Classification (1998): H.4, H.5, D.2, F.3, J.1 LNCS Sublibrary: SL 3 – Information Systems and Application, incl. Internet/Web and HCI
© Springer-Verlag Berlin Heidelberg 2011 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Preface
The BPM Conference series provides the most distinguished research forum for researchers and practitioners in all aspects of business process management (BPM)
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